Turn New User Signals into Canny Posts
Catch product insight at the moment a new customer enters your support system.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Why this helps
Early customer needs disappear because onboarding context is not routed to product.
- Capture early product expectations
- Route actionable onboarding feedback to product
- Keep customer insight visible without extra triage
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Canny in Notis once.
- 2Create an automation that reviews each new Zendesk user record and creates a Canny post only when it contains an actionable product need.
- 3Pick New User Created as the trigger and choose a report destination.
- 4Test with one new user record that includes a clear request.
Questions about this workflow
Will every new user create a post?
No. The prompt can tell Notis to create a post only when the available record contains a substantive product need.
What if the user record has no request?
Ask Notis to report that no actionable feedback was found and skip the Canny action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Canny. A trigger fires from one place; an action lands in another.
Zendesk triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
New User Created
Triggered when a new user is created in Zendesk.
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Zendesk and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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