Look up Campayn messages from tickets
See the relevant campaign message before responding to a customer.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Message
Tool to retrieve details of a specific message by id. use when you need to fetch full message details after confirming the message id.
Why this helps
Support replies can miss what customers recently received by email.
- Improves reply context
- Reduces campaign searching
- Supports consistent customer communication
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Campayn once in the Notis portal.
- 2Create an automation telling Notis to retrieve the Campayn message relevant to each new ticket.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one real ticket.
Questions about this workflow
Can Notis find the message by ticket context?
Yes, when your instruction defines the lookup and the necessary identifiers are available.
Does this resend the message?
No. It only retrieves message details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Campayn. A trigger fires from one place; an action lands in another.
Zendesk triggers
Campayn actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Contact
Tool to create a new contact in a specific list. use when you need to add a contact after gathering details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Contact
Tool to delete a specific contact. use when you need to remove a contact permanently after confirming it should be deleted. example: "delete contact 123".
New User Created
Triggered when a new user is created in Zendesk.
Delete List
Tool to delete a specific contact list. use when cleaning up unused lists after confirming they are no longer needed. example: "delete list 123".
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete webform
Tool to delete a specific webform. use when removing outdated or unnecessary webforms after confirming they are no longer needed. example: "delete webform 123".
Get Contact
Tool to retrieve a specific contact by id. use when you need to fetch full contact details after confirming the contact id.
Get Contacts
Tool to retrieve all contacts in a specified list. use when you need to fetch list contacts after confirming list id.
Get List
Tool to retrieve a specific contact list by id. use when you need to fetch list details like name, tags, and contact count after knowing the list id.
Get Lists
Tool to retrieve all contact lists. use when you need to fetch available lists before performing list-specific actions. example prompt: "list all my contact lists".
Connect any two apps with Notis in the middle.
Zendesk and Campayn, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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