Update Callpage routing from support ticket signals
Keep customer callback routing current as support needs evolve.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Update Widget
Tool to update an existing widget. use when you need to change widget url, description, settings, language, or enabled state.
Why this helps
Routing changes are easy to discuss in tickets and easy to forget in the callback system.
- Reduce drift between support decisions and callback settings
- Make approved routing changes actionable
- Keep the handoff visible in reports
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Callpage once in the Notis portal.
- 2Create an automation and describe the approved routing change to recognize.
- 3Tell Notis to update the specified Callpage widget only when a new ticket clearly requests that change, and summarize the result.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one ticket containing an explicit routing update.
Questions about this workflow
Will it change the widget for every routing discussion?
Your prompt should require an explicit approved change before updating anything.
What must I provide?
Name the widget and describe the exact setting or value that may be updated.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Callpage. A trigger fires from one place; an action lands in another.
Zendesk triggers
Callpage actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Tool to retrieve a list of managers for a specific widget with pagination. use when you need to page through all managers assigned to a widget after confirming its id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Tool to retrieve all sms messages for a widget. use when you need to fetch both default and custom sms templates after confirming the widget exists.
New User Created
Triggered when a new user is created in Zendesk.
Get All Users
Tool to retrieve a list of all users with pagination. use when you need to page through all users in your callpage account to synchronize or audit user records.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Tool to retrieve a list of widgets with pagination. use when you need to page through all widgets after api authentication.
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Tool to get the root api greeting. use to verify connectivity and retrieve the initial api greeting after setting the api key.
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Tool to retrieve statistical data about manager statuses. use when you need summary counts of enabled and disabled managers for a specific widget.
Get SMS Statistics
Tool to retrieve statistical data about sms messages. use when you need summary counts of sms messages for a given widget.
Get Widget
Tool to retrieve details of a specific widget by id. use when you have a widget id and need its complete configuration.
Connect any two apps with Notis in the middle.
Zendesk and Callpage, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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