Create a Callpage voice message for ticket escalations
Give callback managers a clear greeting that matches the customer situation.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Voice Message
Tool to create a custom voice message for a widget. use when you need to customize greeting messages for manager or visitor after setting widget locale.
Why this helps
Generic callback greetings can make an urgent or specialized handoff feel disconnected.
- Make escalations feel contextual
- Standardize approved callback language
- Reduce briefing work for managers
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Callpage once in the Notis portal.
- 2Create an automation and describe the approved voice message style and widget.
- 3Tell Notis to create a custom Callpage voice message from the relevant new ticket context after confirming the widget locale.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one ticket that needs a tailored greeting.
Questions about this workflow
Can the message include private ticket details?
Only include information your approved greeting policy allows.
What must be set first?
The Callpage widget locale must be set before creating its custom voice message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Callpage. A trigger fires from one place; an action lands in another.
Zendesk triggers
Callpage actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get All Managers
Tool to retrieve a list of managers for a specific widget with pagination. use when you need to page through all managers assigned to a widget after confirming its id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get All SMS Messages
Tool to retrieve all sms messages for a widget. use when you need to fetch both default and custom sms templates after confirming the widget exists.
New User Created
Triggered when a new user is created in Zendesk.
Get All Users
Tool to retrieve a list of all users with pagination. use when you need to page through all users in your callpage account to synchronize or audit user records.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get All Widgets
Tool to retrieve a list of widgets with pagination. use when you need to page through all widgets after api authentication.
Get API Root
Tool to get the root api greeting. use to verify connectivity and retrieve the initial api greeting after setting the api key.
Get Manager Status Statistics
Tool to retrieve statistical data about manager statuses. use when you need summary counts of enabled and disabled managers for a specific widget.
Get SMS Statistics
Tool to retrieve statistical data about sms messages. use when you need summary counts of sms messages for a given widget.
Get Widget
Tool to retrieve details of a specific widget by id. use when you have a widget id and need its complete configuration.
Connect any two apps with Notis in the middle.
Zendesk and Callpage, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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