Check Callpage SMS activity for ticket callbacks
See whether callback notifications are active when support needs a live handoff.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get SMS Statistics
Tool to retrieve statistical data about sms messages. use when you need summary counts of sms messages for a given widget.
Why this helps
Teams lack a quick signal that callback SMS activity matches the support demand arriving in Zendesk.
- Add notification activity to escalation context
- Spot unusual SMS volume
- Give operations a compact status report
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Callpage once in the Notis portal.
- 2Create an automation and identify the widget whose SMS activity matters.
- 3Tell Notis to retrieve Callpage SMS statistics when a new ticket requires a callback and summarize the counts for the team.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one ticket that needs a callback.
Questions about this workflow
Does this show the ticket's individual SMS history?
No. It retrieves summary SMS statistics for the specified widget.
Can I compare widgets?
Run the workflow for each widget you identify in the prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Callpage. A trigger fires from one place; an action lands in another.
Zendesk triggers
Callpage actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get All SMS Messages
Tool to retrieve all sms messages for a widget. use when you need to fetch both default and custom sms templates after confirming the widget exists.
New User Created
Triggered when a new user is created in Zendesk.
Get All Users
Tool to retrieve a list of all users with pagination. use when you need to page through all users in your callpage account to synchronize or audit user records.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get All Widgets
Tool to retrieve a list of widgets with pagination. use when you need to page through all widgets after api authentication.
Get API Root
Tool to get the root api greeting. use to verify connectivity and retrieve the initial api greeting after setting the api key.
Get Manager Status Statistics
Tool to retrieve statistical data about manager statuses. use when you need summary counts of enabled and disabled managers for a specific widget.
Get SMS Statistics
Tool to retrieve statistical data about sms messages. use when you need summary counts of sms messages for a given widget.
Get Widget
Tool to retrieve details of a specific widget by id. use when you have a widget id and need its complete configuration.
Connect any two apps with Notis in the middle.
Zendesk and Callpage, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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