Schedule Callpage callbacks for after hours tickets
Let customers know a conversation is already moving, even when your team is offline.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Widget Call or Schedule
Tool to initiate or schedule a call via widget. use when you need to call immediately or schedule at the first available timeslot through a widget.
Why this helps
After hours tickets wait without a clear next step, increasing uncertainty for customers and staff.
- Set a clear next action overnight
- Reduce morning triage pressure
- Improve customer confidence
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Callpage once in the Notis portal.
- 2Create an automation and state your support hours and callback policy.
- 3Tell Notis to schedule a Callpage callback for new tickets received outside those hours, using the appropriate widget.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one ticket created outside support hours.
Questions about this workflow
How does Notis know your support hours?
Include the hours and timezone in the automation instruction.
Can some after hours tickets be excluded?
Yes. Describe exclusions such as spam or billing notices in the prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Callpage. A trigger fires from one place; an action lands in another.
Zendesk triggers
Callpage actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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New User Created
Triggered when a new user is created in Zendesk.
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New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Tool to retrieve statistical data about manager statuses. use when you need summary counts of enabled and disabled managers for a specific widget.
Get SMS Statistics
Tool to retrieve statistical data about sms messages. use when you need summary counts of sms messages for a given widget.
Get Widget
Tool to retrieve details of a specific widget by id. use when you have a widget id and need its complete configuration.
Connect any two apps with Notis in the middle.
Zendesk and Callpage, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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