Create outbound calls from new Zendesk tickets
Give high priority customer requests a direct call path before they become dropped opportunities.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Outbound Call
Tool to create a new outbound call record. use after gathering call and lead details.
Why this helps
Urgent tickets can sit in queues while the best follow-up window closes.
- Respond to urgent requests faster
- Reduce manual call creation
- Protect high intent leads
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Callingly in Notis once.
- 2Create an automation named Zendesk Ticket to Outbound Call.
- 3Tell Notis to create a Callingly outbound call for tickets that indicate a lead needs a phone follow-up.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one qualifying ticket.
Questions about this workflow
How does Notis know which tickets qualify?
Describe the urgency or intent signals in your plain language instruction.
Does this place the call immediately?
It creates the Callingly outbound call record using the available ticket and lead details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Callingly. A trigger fires from one place; an action lands in another.
Zendesk triggers
Callingly actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Agent
Tool to create a new agent. use when you need to register an agent in callingly after gathering their account id and contact details.
New User Created
Triggered when a new user is created in Zendesk.
Create Outbound Call
Tool to create a new outbound call record. use after gathering call and lead details.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Create Webhook
Tool to create a new webhook for call or lead events. use when you need to receive real-time notifications on specific events. example: "create a webhook for call completed events to http://example.com/callback".
Delete Agent
Tool to delete an agent. use when permanently removing an agent after confirming the agent id.
Delete Client
Tool to delete a client. use when you need to remove an existing client from your account after confirming its id.
Connect any two apps with Notis in the middle.
Zendesk and Callingly, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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