Bring Meeting Details Into Ticket Triage
Give every agent the event details they need before responding to a meeting related ticket.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get event
Use to retrieve a specific calendly scheduled event by its uuid, provided the event exists in the user's calendly account.
Why this helps
Important meeting timing and status often live outside the ticketing workflow.
- Reduce tab switching
- Improve ticket triage
- Prepare responses with accurate event context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Calendly once in Notis.
- 2Create an automation for meeting context during ticket triage.
- 3Tell Notis to retrieve the Calendly event referenced by the new ticket and summarize its useful details.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose where reports go and test with one real ticket.
Questions about this workflow
What if the ticket has no event reference?
Notis reports that it cannot identify a matching event and leaves the ticket for normal handling.
Can this cancel the event?
No. Use the Calendly cancel event action when cancellation is the intended outcome.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Calendly. A trigger fires from one place; an action lands in another.
Zendesk triggers
Calendly actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel event
Permanently cancels an existing, active scheduled event by its `uuid`, optionally providing a `reason`, which may trigger notifications to invitees.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create an invitee no-show
Marks an invitee, identified by their existing and valid uri, as a 'no show' for a scheduled event.
New User Created
Triggered when a new user is created in Zendesk.
Create One-Off Event Type
Creates a temporary calendly one-off event type for unique meetings outside regular availability, requiring valid host/co-host uris, a future date/range for `date setting`, and a positive `duration`.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create scheduling link
Create a single-use scheduling link. creates a scheduling link that can be used to book an event. the link allows invitees to schedule up to the specified maximum number of events. once the limit is reached, the link becomes inactive.
Create share
Creates a customizable, one-time share link for a calendly event type, allowing specific overrides to its settings (e.g., duration, availability, location) without altering the original event type.
Create single use scheduling link
Creates a one-time, single-use scheduling link for an active calendly event type, expiring after one booking.
Create webhook subscription
Creates a calendly webhook subscription to notify a specified `url` (which must be a publicly accessible https endpoint) for selected `events` within a given `organization` and `scope`.
Delete invitee data
Permanently removes all invitee data associated with the provided emails from past organization events, for data privacy compliance (requires enterprise subscription; deletion may take up to one week).
Connect any two apps with Notis in the middle.
Zendesk and Calendly, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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