Route tickets to the right Calendarhero meeting type
Match the support need to the conversation format before scheduling.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Meeting Types
Tool to retrieve the user's configured meeting types. use after authenticating with calendarhero.
Why this helps
Agents schedule the wrong kind of call because ticket intent is not connected to meeting types.
- Improve meeting fit
- Reduce rescheduling
- Make escalation handling consistent
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Calendarhero once in Notis.
- 2Create an automation in Automations.
- 3Tell Notis to list meeting types and recommend one based on the new ticket context and your rules.
- 4Pick the New Zendesk Ticket trigger.
- 5Choose a report channel and test with one real ticket.
Questions about this workflow
Can Notis return all available types?
Yes, ask it to report the complete list before recommending one.
What if no type fits?
Have Notis flag the ticket and explain why no configured type matched.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Calendarhero. A trigger fires from one place; an action lands in another.
Zendesk triggers
Calendarhero actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Calendar Connection
Tool to add a calendar integration to a user's account. use after gathering provider credentials.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact
Tool to create a new contact. use after confirming contact details before making the api call.
New User Created
Triggered when a new user is created in Zendesk.
Create Meeting Request V2
Tool to create a new meeting request in calendarhero. use when scheduling a meeting with participants, time range, and additional details.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Fetch Contact
Fetch contact
Fetch Meeting Details
Tool to fetch details for meetings within a specified timeframe. use this after user provides start and end datetimes in iso8601.
Fetch User Profile
Tool to fetch the profile details of the authenticated user. use after obtaining a valid access token.
List Meetings
Tool to retrieve the user's meetings within a specified timeframe. use after confirming date range to fetch raw calendar data.
List Meeting Templates
Tool to list all meeting templates available for quick scheduling. use after authenticating and when you need to retrieve available templates before scheduling.
Connect any two apps with Notis in the middle.
Zendesk and Calendarhero, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Calendarhero.