Retrieve meeting details for ticket resolution
Bring the relevant meeting history into the support workflow before responding.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Fetch Meeting Details
Tool to fetch details for meetings within a specified timeframe. use this after user provides start and end datetimes in iso8601.
Why this helps
Agents search multiple calendars to understand what happened with a customer.
- Reduce context switching
- Understand recent commitments
- Improve support decisions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Calendarhero once in Notis.
- 2Create an automation in Automations.
- 3Tell Notis to fetch meeting details for the ISO 8601 start and end datetimes supplied by the ticket or your policy.
- 4Pick the New Zendesk Ticket trigger.
- 5Choose a report channel and test with one real ticket.
Questions about this workflow
Which dates are required?
Calendarhero requires a specified start and end datetime in ISO 8601 format.
Can Notis summarize the returned meetings?
Yes, ask it to summarize the relevant details for the ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Calendarhero. A trigger fires from one place; an action lands in another.
Zendesk triggers
Calendarhero actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Calendar Connection
Tool to add a calendar integration to a user's account. use after gathering provider credentials.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact
Tool to create a new contact. use after confirming contact details before making the api call.
New User Created
Triggered when a new user is created in Zendesk.
Create Meeting Request V2
Tool to create a new meeting request in calendarhero. use when scheduling a meeting with participants, time range, and additional details.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Fetch Contact
Fetch contact
Fetch Meeting Details
Tool to fetch details for meetings within a specified timeframe. use this after user provides start and end datetimes in iso8601.
Fetch User Profile
Tool to fetch the profile details of the authenticated user. use after obtaining a valid access token.
List Meetings
Tool to retrieve the user's meetings within a specified timeframe. use after confirming date range to fetch raw calendar data.
List Meeting Templates
Tool to list all meeting templates available for quick scheduling. use after authenticating and when you need to retrieve available templates before scheduling.
Connect any two apps with Notis in the middle.
Zendesk and Calendarhero, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Calendarhero.