Find Cal rescheduling options from Zendesk
Respond to rescheduling requests with current options.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Check calendar availability
Retrieves free/busy availability for a specified calendar to aid scheduling without revealing event details; requires an existing, accessible calendar, noting that data granularity can vary.
Why this helps
Rescheduling becomes a long thread when availability is checked manually between replies.
- Reduce rescheduling cycles
- Use current availability
- Keep the request moving in one queue
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cal in Notis once.
- 2Create an automation that checks the relevant Cal calendar for times suitable for the rescheduling request.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one rescheduling ticket.
Questions about this workflow
Does it modify the existing booking?
No. It reports availability so the next booking step can be handled deliberately.
Can it avoid exposing event details?
Yes. The availability action is designed to return free and busy information without event details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cal. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cal actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add member to team
Adds a new member to a specified team within an organization by creating a team membership.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add organization attribute option
Adds a new option to an organization's attribute, requiring a display `value` and a `slug` unique for that attribute.
New User Created
Triggered when a new user is created in Zendesk.
Delete oauth client webhook
Permanently deletes a specific webhook subscription of an oauth client in the cal application, stopping its notifications.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Cancel booking via uid
Cancels an existing and active cal.com booking using its unique identifier (uid).
Check calendar availability
Retrieves free/busy availability for a specified calendar to aid scheduling without revealing event details; requires an existing, accessible calendar, noting that data granularity can vary.
Check gcal synchronization status
Call this read-only action to verify the connection and synchronization status of a user's google calendar integration with cal.
Check ics feed calendar endpoint
Checks an ics feed url (expected as a query parameter) to verify its validity, accessibility, and icalendar data integrity.
Check Stripe status
Verifies if stripe is correctly connected to the cal scheduling system and functional for processing payments, reporting only on the integration's status.
Connect any two apps with Notis in the middle.
Zendesk and Cal, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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