Find Cal bookings for a Zendesk ticket
Give support the booking context they need before replying.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Fetch all bookings
Fetches a list of bookings, optionally filtered by status, attendee, date range, or by event/team ids (which must belong to/include the authenticated user respectively), with support for pagination and sorting.
Why this helps
Agents waste time switching systems to find a customer's upcoming meeting.
- Speed up support replies
- Reduce context switching
- Surface upcoming meeting details
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cal in Notis once.
- 2Create an automation that fetches matching Cal bookings using the customer and ticket context.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one ticket that references a booking.
Questions about this workflow
Can it search by date range?
Yes. Ask Notis to use the relevant attendee, status, date range, team, or event context available.
Will it change a booking?
No. This workflow only fetches bookings.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cal. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cal actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add member to team
Adds a new member to a specified team within an organization by creating a team membership.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add organization attribute option
Adds a new option to an organization's attribute, requiring a display `value` and a `slug` unique for that attribute.
New User Created
Triggered when a new user is created in Zendesk.
Delete oauth client webhook
Permanently deletes a specific webhook subscription of an oauth client in the cal application, stopping its notifications.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Cancel booking via uid
Cancels an existing and active cal.com booking using its unique identifier (uid).
Check calendar availability
Retrieves free/busy availability for a specified calendar to aid scheduling without revealing event details; requires an existing, accessible calendar, noting that data granularity can vary.
Check gcal synchronization status
Call this read-only action to verify the connection and synchronization status of a user's google calendar integration with cal.
Check ics feed calendar endpoint
Checks an ics feed url (expected as a query parameter) to verify its validity, accessibility, and icalendar data integrity.
Check Stripe status
Verifies if stripe is correctly connected to the cal scheduling system and functional for processing payments, reporting only on the integration's status.
Connect any two apps with Notis in the middle.
Zendesk and Cal, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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