Create a Cal phone call for a Zendesk callback
Convert callback requests into scheduled phone call records.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create phone call event
Schedules a phone call event in cal.com using existing eventtype, organization, and team ids; this action only registers the event details and does not initiate the actual phone call.
Why this helps
Callback promises get lost when they stay as notes inside support tickets.
- Capture callback commitments
- Keep event records in Cal
- Reduce missed follow ups
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cal in Notis once.
- 2Create an automation that creates a Cal phone call event for callback requests and uses the ticket context.
- 3Pick New Zendesk Ticket as the trigger.
- 4Select where run reports should go and test with one real callback ticket.
Questions about this workflow
Does this place the phone call?
No. It registers the phone call event in Cal; it does not initiate a call.
What if a ticket is not a callback request?
Tell Notis to act only when the ticket clearly requests or requires a callback.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cal. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cal actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add member to team
Adds a new member to a specified team within an organization by creating a team membership.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add organization attribute option
Adds a new option to an organization's attribute, requiring a display `value` and a `slug` unique for that attribute.
New User Created
Triggered when a new user is created in Zendesk.
Delete oauth client webhook
Permanently deletes a specific webhook subscription of an oauth client in the cal application, stopping its notifications.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Cancel booking via uid
Cancels an existing and active cal.com booking using its unique identifier (uid).
Check calendar availability
Retrieves free/busy availability for a specified calendar to aid scheduling without revealing event details; requires an existing, accessible calendar, noting that data granularity can vary.
Check gcal synchronization status
Call this read-only action to verify the connection and synchronization status of a user's google calendar integration with cal.
Check ics feed calendar endpoint
Checks an ics feed url (expected as a query parameter) to verify its validity, accessibility, and icalendar data integrity.
Check Stripe status
Verifies if stripe is correctly connected to the cal scheduling system and functional for processing payments, reporting only on the integration's status.
Connect any two apps with Notis in the middle.
Zendesk and Cal, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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