Create a Cal user from a new Zendesk user
Keep customer and scheduling identities ready for coordinated service.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Create oauth client user
Creates a new managed user for an oauth client, setting profile and scheduling preferences; if `timezone` is not provided, a default schedule (mon-fri, 9am-5pm) is not created, requiring manual setup via `/schedules` endpoint before bookings are possible.
Why this helps
New users need separate scheduling setup before teams can coordinate with them.
- Reduce duplicate onboarding
- Prepare scheduling access early
- Keep identity records aligned
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cal in Notis once.
- 2Create an automation that creates a managed Cal user from each new Zendesk user and applies the available profile context.
- 3Pick New User Created as the trigger.
- 4Choose a report channel and test with one new user.
Questions about this workflow
What if timezone is missing?
Cal may create the user without a default schedule, so the schedule must be set up separately before bookings.
Does this create a customer booking?
No. It creates the managed Cal user record.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cal. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cal actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add member to team
Adds a new member to a specified team within an organization by creating a team membership.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add organization attribute option
Adds a new option to an organization's attribute, requiring a display `value` and a `slug` unique for that attribute.
New User Created
Triggered when a new user is created in Zendesk.
Delete oauth client webhook
Permanently deletes a specific webhook subscription of an oauth client in the cal application, stopping its notifications.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Cancel booking via uid
Cancels an existing and active cal.com booking using its unique identifier (uid).
Check calendar availability
Retrieves free/busy availability for a specified calendar to aid scheduling without revealing event details; requires an existing, accessible calendar, noting that data granularity can vary.
Check gcal synchronization status
Call this read-only action to verify the connection and synchronization status of a user's google calendar integration with cal.
Check ics feed calendar endpoint
Checks an ics feed url (expected as a query parameter) to verify its validity, accessibility, and icalendar data integrity.
Check Stripe status
Verifies if stripe is correctly connected to the cal scheduling system and functional for processing payments, reporting only on the integration's status.
Connect any two apps with Notis in the middle.
Zendesk and Cal, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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