Review Cabinpanda research history before replying to Zendesk
Use what customers already told you to make the next response more useful.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List form submissions
Tool to retrieve a list of all submissions for a specific form. use after obtaining the form id to review its submissions.
Why this helps
Support replies miss important research context because feedback and tickets are reviewed separately.
- Connect support and research
- Avoid repeating discovery questions
- Improve response relevance
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cabinpanda in the Notis portal.
- 2Create an automation that finds the relevant Cabinpanda form, lists submissions, and summarizes research context for the new ticket.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose the report channel for the research summary.
- 5Test with one ticket tied to a research form.
Questions about this workflow
Will it summarize unrelated responses?
Tell Notis to include only responses relevant to the ticket topic and customer context.
What if the research form has no submissions?
The report should state that no submissions were found.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cabinpanda. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cabinpanda actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Form
Tool to create a new form with specified fields and settings. use before collecting submissions to define form structure.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Form
Tool to delete a specific form by its id. use after confirming the target form exists and is safe to remove.
New User Created
Triggered when a new user is created in Zendesk.
Delete Integration
Tool to delete a specific integration by its id. use when you need to remove or disable an existing integration (e.g., webhook) after confirming the integration id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Form Details
Tool to retrieve details of a specific form by its id. use when you need form metadata (fields, labels, timestamps) before processing or submitting data.
Get Integration Details
Tool to retrieve details of a specific integration by its id. use when you need to inspect integration settings or status after obtaining its id.
Get Profile
Tool to retrieve the authenticated user's profile information. use after obtaining valid api credentials to access user details.
List Forms
Tool to retrieve a list of all forms associated with the account. use when you need to fetch form details for management or analysis.
List Integrations
Tool to retrieve a list of all integrations for the account. use when you need to inspect available or active integrations before managing them.
Connect any two apps with Notis in the middle.
Zendesk and Cabinpanda, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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