Capture customer stories while context is fresh
Turn solved customer moments into credible stories for your team.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create form
Tool to create a new form. use when you need to define and store a form structure.
Why this helps
Great customer outcomes disappear because nobody records the original problem and measurable result.
- Preserve outcome context
- Make story collection repeatable
- Build a stronger proof library
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Byteforms once.
- 2Create an automation describing the customer story questions.
- 3Select New Zendesk Ticket as the trigger.
- 4Choose a report channel.
- 5Test with a ticket showing a clear customer outcome.
Questions about this workflow
Can this target only successful tickets?
Only if that signal is present in the event data or your prompt supplies the rule.
Does it publish the story?
No. It creates a structured capture form.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Byteforms. A trigger fires from one place; an action lands in another.
Zendesk triggers
Byteforms actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create form
Tool to create a new form. use when you need to define and store a form structure.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Form
Tool to delete a form by its id. use when you need to remove an existing form permanently.
New User Created
Triggered when a new user is created in Zendesk.
Get all forms
Tool to fetch all forms created by the authenticated user. use after authentication to list existing forms.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Form By ID
Tool to retrieve a specific form using its id. use when you need to fetch form details by providing the form's unique identifier.
Get Form Responses
Tool to retrieve responses for a specific form with optional pagination and filtering. use when the form has collected submissions and you need to navigate large result sets.
Connect any two apps with Notis in the middle.
Zendesk and Byteforms, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Byteforms.