Purge Bunnycdn URLs from Zendesk Content Tickets
Turn cache complaints into a clean, verified Bunnycdn purge without switching tools.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Purge URL
Tool to purge a specific url from the bunnycdn cache. use when you need to invalidate a resource immediately after updating it.
Why this helps
Cache issues buried in support tickets can keep serving outdated content while someone manually investigates.
- Reduce time spent diagnosing cache complaints
- Invalidate only the affected URL
- Receive a clear run report for follow-up
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bunnycdn once in the Notis portal.
- 2Create an automation in Automations and name it for cache complaint handling.
- 3Tell Notis to identify the affected URL in each new ticket, purge it in Bunnycdn, and summarize the result.
- 4Choose New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one real ticket that includes a purgeable URL.
Questions about this workflow
What if the ticket has no URL?
Notis can report that no purgeable URL was found so the ticket can be handled manually.
Does this purge the whole pull zone?
No. This workflow uses the Bunnycdn Purge URL action for a targeted invalidation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bunnycdn. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bunnycdn actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Storage Zone
Tool to add a new storage zone. use when you need dedicated file storage in a specific region.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create DNS Record
Tool to create a new dns record in a specific dns zone. use after confirming the dns zone id is active.
New User Created
Triggered when a new user is created in Zendesk.
Create Pull Zone
Tool to create a new pull zone. use after gathering origin details.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete DNS Record
Tool to delete a specific dns record by its id. use after confirming the dns zone id and record id.
Delete DNS Zone
Tool to delete a specific dns zone by its id. use when you need to permanently remove an existing dns zone after verifying the zone id.
Delete Pull Zone
Tool to delete a specific pull zone by its id. use when you need to remove a pull zone after confirming its id.
Delete Storage Zone
Tool to delete a storage zone. use when you need to remove a storage zone after confirming its id.
Get DNS Zone Details
Tool to retrieve details of a specific dns zone by its id. use when you need to verify dns zone configuration after creation or update.
Connect any two apps with Notis in the middle.
Zendesk and Bunnycdn, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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