Turn new Zendesk tickets into website technology reports
Give support and sales context before the next reply by checking the customer's confirmed domain automatically.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Domain API Lookup
Tool to retrieve current and historical technology information of a website. use after confirming the domain to lookup.
Why this helps
Teams lose time switching from Zendesk to technology lookup tools before they can understand a customer's setup.
- Reduce research before customer replies
- Surface current and historical technologies
- Keep lookup context attached to the ticket workflow
Setup
Build it in a few focused steps.
- 1Connect Zendesk and BuiltWith once in the Notis portal.
- 2Create an automation and describe that each new ticket with a confirmed website should receive a current and historical technology lookup.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where run reports should be delivered, then test with one real ticket containing a domain.
Questions about this workflow
What if the ticket has no confirmed domain?
Tell Notis to report that the domain is missing and skip the BuiltWith lookup.
Does this change the Zendesk ticket?
The workflow runs the BuiltWith lookup and reports the result. Any ticket update must be requested separately.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Builtwith. A trigger fires from one place; an action lands in another.
Zendesk triggers
Builtwith actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Domain List File
Tool to create a txt or zip file from a list of domains. use when preparing a domain list for bulk or firehose lookups.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Datasets Lookup
Tool to access mass internet technology usage information from 2000 to today. use when you need historical technology usage trends for a domain.
New User Created
Triggered when a new user is created in Zendesk.
Domain API Lookup
Tool to retrieve current and historical technology information of a website. use after confirming the domain to lookup.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Financial API Lookup
Tool to fetch financial data for a domain. use when you need company financials for us or uk registered websites.
Free API Lookup
Tool to access last updated dates and counts for technology groups and categories for websites. use when you need a snapshot of technology usage timing for a domain.
Lists API Get List With Meta
Tool to retrieve a list of websites using a specified technology, including metadata. use when you need detailed company and site information for sites using a particular technology.
Lists API Get List
Tool to retrieve a list of websites using a specific technology. use when you want to find sites leveraging a particular tech.
MCP API Lookup
Tool to query live web technologies for a root domain. use after confirming a valid domain name.
Connect any two apps with Notis in the middle.
Zendesk and Builtwith, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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