See the technology history behind a support request
Understand how a customer's stack changed over time before planning a technical response.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Datasets Lookup
Tool to access mass internet technology usage information from 2000 to today. use when you need historical technology usage trends for a domain.
Why this helps
Support teams often see the current issue without the technology history that explains it.
- Add historical context to technical investigations
- Spot migrations and adoption changes
- Prepare more informed support responses
Setup
Build it in a few focused steps.
- 1Connect Zendesk and BuiltWith once in the Notis portal.
- 2Create an automation that retrieves historical technology usage trends for the confirmed domain in each new ticket.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report destination and test with one ticket whose domain has a known history.
Questions about this workflow
Does BuiltWith provide a complete explanation of the issue?
No. It provides technology usage history. The support team still interprets the result with the ticket details.
What if the domain has limited history?
Ask Notis to report the available history and clearly identify gaps.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Builtwith. A trigger fires from one place; an action lands in another.
Zendesk triggers
Builtwith actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Domain List File
Tool to create a txt or zip file from a list of domains. use when preparing a domain list for bulk or firehose lookups.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Datasets Lookup
Tool to access mass internet technology usage information from 2000 to today. use when you need historical technology usage trends for a domain.
New User Created
Triggered when a new user is created in Zendesk.
Domain API Lookup
Tool to retrieve current and historical technology information of a website. use after confirming the domain to lookup.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Financial API Lookup
Tool to fetch financial data for a domain. use when you need company financials for us or uk registered websites.
Free API Lookup
Tool to access last updated dates and counts for technology groups and categories for websites. use when you need a snapshot of technology usage timing for a domain.
Lists API Get List With Meta
Tool to retrieve a list of websites using a specified technology, including metadata. use when you need detailed company and site information for sites using a particular technology.
Lists API Get List
Tool to retrieve a list of websites using a specific technology. use when you want to find sites leveraging a particular tech.
MCP API Lookup
Tool to query live web technologies for a root domain. use after confirming a valid domain name.
Connect any two apps with Notis in the middle.
Zendesk and Builtwith, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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