Inspect Buildkite agents during ticket escalation
Give responders a current view of the build fleet as soon as a ticket lands.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Pipeline Agents
Tool to list connected agents for an organization. use after confirming the organization slug. supports optional filtering and pagination.
Why this helps
Escalations lose time when responders must open Buildkite separately to check whether agents are connected.
- Reduce context switching
- Expose agent availability early
- Improve escalation summaries
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Buildkite in the Notis portal once.
- 2Create an automation with a name and one plain language instruction.
- 3Ask Notis to list Buildkite agents for the organization and relate the summary to each new ticket.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one real ticket.
Questions about this workflow
Can this filter by pipeline?
The listed action supports optional filtering and pagination; specify supported filters in your instruction if needed.
Does it modify agents?
No. It only lists connected agents.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Buildkite. A trigger fires from one place; an action lands in another.
Zendesk triggers
Buildkite actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Current Access Token
Tool to retrieve the authenticated api access token details. use when you need to confirm the validity and scopes of the current api token.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Meta
Tool to retrieve metadata about the buildkite api. use when you need to fetch webhook ip addresses for firewall or security configurations.
New User Created
Triggered when a new user is created in Zendesk.
List Pipeline Agents
Tool to list connected agents for an organization. use after confirming the organization slug. supports optional filtering and pagination.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Buildkite, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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