Add Buildkite security context to ticket reports
Give responders the infrastructure details they need in the same report as the ticket.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Meta
Tool to retrieve metadata about the buildkite api. use when you need to fetch webhook ip addresses for firewall or security configurations.
Why this helps
Support escalations lose momentum when ticket details and Buildkite security context live in separate places.
- Reduce investigation handoffs
- Keep ticket reports self contained
- Speed up infrastructure triage
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Buildkite in the Notis portal once.
- 2Create an automation and describe the combined ticket and Buildkite metadata report.
- 3Tell Notis to retrieve Buildkite metadata and include webhook IP details with each new ticket.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one real ticket.
Questions about this workflow
What does the Buildkite action return?
It retrieves Buildkite API metadata, including webhook IP addresses when provided.
Can the ticket subject be included?
Yes. Ask Notis to include the subject and ticket id in the report.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Buildkite. A trigger fires from one place; an action lands in another.
Zendesk triggers
Buildkite actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Current Access Token
Tool to retrieve the authenticated api access token details. use when you need to confirm the validity and scopes of the current api token.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Meta
Tool to retrieve metadata about the buildkite api. use when you need to fetch webhook ip addresses for firewall or security configurations.
New User Created
Triggered when a new user is created in Zendesk.
List Pipeline Agents
Tool to list connected agents for an organization. use after confirming the organization slug. supports optional filtering and pagination.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Buildkite, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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