Triage Bugsnag errors from new Zendesk tickets
Give every incoming support ticket an instant error context check.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Errors on Project
Tool to list all errors in a project. use when you need to retrieve errors with optional filtering by version and sorting.
Why this helps
Support and engineering lose time switching tools to determine whether a customer issue matches an existing error.
- Find related errors faster
- Reduce duplicate investigations
- Give engineers customer context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bugsnag in Notis once.
- 2Create an automation named Zendesk ticket error triage.
- 3Tell Notis to search Bugsnag for errors related to each new ticket and summarize likely matches.
- 4Pick the New Zendesk Ticket trigger and choose where run reports should go.
- 5Test it with one real support ticket.
Questions about this workflow
Does this change Bugsnag data?
No. It lists matching errors and returns a summary for review.
What if the ticket has too little technical detail?
Notis reports that no reliable match was found and identifies the missing context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bugsnag. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bugsnag actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Update Errors
Tool to bulk update multiple errors in a project. use when batching identical updates across many errors.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Configure Integration
Tool to configure a new integration for a bugsnag project. use after selecting integration key and preparing credentials.
New User Created
Triggered when a new user is created in Zendesk.
Invite Collaborator
Tool to invite a collaborator to an organization. use when you need to add a new user by email to grant them access. ensure the organization id is correct before calling.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Custom Event Field
Tool to create a custom event field for a project. use after confirming the project id to add a new filterable field. example: "create a field 'user.id' mapping to 'metadata.user.id' for project 515fb..."
Create Saved Search
Tool to create a new saved search for a project. use when you need to persist a set of filters and sort order as a saved search for a project after confirming project details.
Delete All Errors in a Project
Tool to delete all errors in a project. use when you need to remove all error and event data for a given project. use with caution after confirming the project id, as this action is irreversible and requires project owner or organization administrator permissions.
Delete Collaborator
Tool to remove a collaborator from an organization. use when revoking collaborator access after confirming both organization and collaborator ids. requires organization administrator privileges.
Delete a configured integration
Tool to delete a configured integration. use when you need to remove an existing integration from a project after confirming the integration id. this action cannot be undone and requires organization administrator or project owner permissions.
Connect any two apps with Notis in the middle.
Zendesk and Bugsnag, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Bugsnag.