Use saved search activity to guide support follow-up
Know which Bugsnag investigation views are actually helping your team.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Saved Search Usage Summary
Tool to get usage summary for a saved search. use after confirming the saved search id. example: "get usage summary for saved search 515fb9337c1074f6fd000003".
Why this helps
Teams keep outdated searches because nobody checks whether they are still used during support work.
- Identify useful saved searches
- Retire stale investigation habits
- Improve escalation handoffs
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bugsnag in Notis once.
- 2Create an automation asking Notis to retrieve the usage summary for the saved search referenced by a new ticket.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose where the usage report should go.
- 5Test with one ticket that names a saved search.
Questions about this workflow
What if the ticket does not identify a saved search?
Notis reports that no saved search identifier was provided.
Does this delete unused searches?
No. It only retrieves usage information.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bugsnag. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bugsnag actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Update Errors
Tool to bulk update multiple errors in a project. use when batching identical updates across many errors.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Configure Integration
Tool to configure a new integration for a bugsnag project. use after selecting integration key and preparing credentials.
New User Created
Triggered when a new user is created in Zendesk.
Invite Collaborator
Tool to invite a collaborator to an organization. use when you need to add a new user by email to grant them access. ensure the organization id is correct before calling.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Custom Event Field
Tool to create a custom event field for a project. use after confirming the project id to add a new filterable field. example: "create a field 'user.id' mapping to 'metadata.user.id' for project 515fb..."
Create Saved Search
Tool to create a new saved search for a project. use when you need to persist a set of filters and sort order as a saved search for a project after confirming project details.
Delete All Errors in a Project
Tool to delete all errors in a project. use when you need to remove all error and event data for a given project. use with caution after confirming the project id, as this action is irreversible and requires project owner or organization administrator permissions.
Delete Collaborator
Tool to remove a collaborator from an organization. use when revoking collaborator access after confirming both organization and collaborator ids. requires organization administrator privileges.
Delete a configured integration
Tool to delete a configured integration. use when you need to remove an existing integration from a project after confirming the integration id. this action cannot be undone and requires organization administrator or project owner permissions.
Connect any two apps with Notis in the middle.
Zendesk and Bugsnag, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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