Update Bugherd tasks from Zendesk follow-up
Keep product work aligned with the latest customer conversation.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Update Task
Tool to update a task in a project. use after confirming the project and task ids.
Why this helps
Customer follow-up arrives in support while the product task stays stale.
- Keep task context current
- Reduce duplicate status updates
- Close the support to product loop
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bugherd once in Notis.
- 2Create an automation that verifies the matching task and updates it with the ticket's confirmed information.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose where reports should go.
- 5Test with one follow-up ticket and known task ids.
Questions about this workflow
What can be updated?
Tell Notis which task details to update, using only information confirmed in the ticket.
What if there is no matching task?
Ask Notis to report the missing match instead of creating an unintended update.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bugherd. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bugherd actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Member to Project
Tool to add a member to a project in bugherd. use when you need to add an existing user to a specific project.
New User Created
Triggered when a new user is created in Zendesk.
Create Attachment
Tool to add a new attachment to a task using an existing url. use when you have project and task ids and the external file url ready.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Tool to add a new comment to a task. use when you need to record discussion or feedback on an existing task.
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Tool to create a new project. use when you need to initialize a project after gathering its name and url. example: "create a new project named 'my website' with url 'http://www.example.com'."
Create Task
Tool to add a new task in a project. use when you have the project id and full task details ready.
Create Webhook
Tool to create a new webhook for real-time event notifications. use when you need to configure a callback endpoint for task or comment events. example: "create a webhook for 'task create' events to be sent to 'https://example.com/webhook'."
Connect any two apps with Notis in the middle.
Zendesk and Bugherd, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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