Review Bugherd users for ticket ownership
Find the right people for incoming issues without opening another admin screen.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Users
Tool to list all users in your account. use after authenticating to fetch the current user roster. supports pagination via the `page` parameter.
Why this helps
Ticket ownership stalls when support cannot see the current Bugherd roster.
- Speed up ownership decisions
- Use current user data
- Reduce routing back and forth
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bugherd once in Notis.
- 2Create an automation that retrieves Bugherd users and recommends relevant owners from the ticket context.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose where reports should go.
- 5Test with one real ticket.
Questions about this workflow
Does this assign the task?
No. It retrieves the user roster and can provide a recommendation for review.
Can it handle a paginated roster?
The Bugherd action supports pagination; tell Notis how far to inspect if needed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bugherd. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bugherd actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Guest to Project
Tool to add a guest (client) to a project. use when you want to add an existing client by id or invite a new client by email.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Member to Project
Tool to add a member to a project in bugherd. use when you need to add an existing user to a specific project.
New User Created
Triggered when a new user is created in Zendesk.
Create Attachment
Tool to add a new attachment to a task using an existing url. use when you have project and task ids and the external file url ready.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Column
Tool to create a new column in a project. use when you need to add a custom workflow column after identifying the project id.
Create Comment
Tool to add a new comment to a task. use when you need to record discussion or feedback on an existing task.
Create Project
Tool to create a new project. use when you need to initialize a project after gathering its name and url. example: "create a new project named 'my website' with url 'http://www.example.com'."
Create Task
Tool to add a new task in a project. use when you have the project id and full task details ready.
Create Webhook
Tool to create a new webhook for real-time event notifications. use when you need to configure a callback endpoint for task or comment events. example: "create a webhook for 'task create' events to be sent to 'https://example.com/webhook'."
Connect any two apps with Notis in the middle.
Zendesk and Bugherd, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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