Recommend a Bugbug suite during Zendesk escalation
Route escalated issues to the right coverage area without a catalog hunt.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
List suites
List all available test suites in the bugbug platform. this tool makes a get request to the /suites/ endpoint and returns a list of available test suites with pagination support.
Why this helps
Escalation responders often lack a fast way to identify the responsible suite.
- Clarifies where to investigate
- Reduces routing delays
- Makes escalation handling repeatable
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bugbug in Notis once.
- 2Create an automation for escalation suite routing.
- 3Tell Notis to list Bugbug suites and recommend the best match from the webhook context.
- 4Pick a Notis webhook trigger and choose a report channel.
- 5Test with one real escalation payload.
Questions about this workflow
Can it return multiple suites?
Yes, ask for a ranked list when the escalation could span several areas.
What if the context is incomplete?
Notis should identify the missing context and avoid claiming certainty.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bugbug. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bugbug actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get test run details
Get detailed information about test runs from bugbug. this action retrieves test run details with optional filtering parameters.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List suites
List all available test suites in the bugbug platform. this tool makes a get request to the /suites/ endpoint and returns a list of available test suites with pagination support.
New User Created
Triggered when a new user is created in Zendesk.
List tests
Retrieves a list of all available tests in the bugbug account. this action provides access to all tests in the account with pagination support. it returns basic information about each test including its id, name, description, and timestamps.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Run test
Execute a test in bugbug and return the test run details. this action allows you to run a specific test with optional configuration for browser, device, viewport, and variable overrides. it returns detailed information about the test run including step-by-step execution status.
Connect any two apps with Notis in the middle.
Zendesk and Bugbug, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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