Keep Bubble customer timelines current
Give your team the latest support signal where product decisions happen.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Patch Thing By ID
Tool to modify selected fields on a Thing by its unique ID. Use after confirming the Thing exists.
Why this helps
Customer context becomes fragmented when new support activity is visible only in Zendesk.
- Surface fresh support activity in Bubble
- Preserve existing customer data
- Improve account context for follow-up
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bubble in Notis once.
- 2Create an automation for updating the matching customer timeline.
- 3Tell Notis how to locate the Bubble customer Thing and append the new ticket summary or latest support timestamp.
- 4Pick the New Zendesk Ticket trigger and choose where run reports go.
- 5Test with one ticket from a known customer.
Questions about this workflow
Can this overwrite existing fields?
Patch Thing By ID changes only the fields you instruct Notis to update.
What if the customer cannot be matched?
Ask Notis to report the unmatched ticket instead of changing an unrelated Bubble record.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bubble. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bubble actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Create Things
Tool to bulk create multiple Things in Bubble via newline-separated JSON. Use when you need to insert many records at once. Must have Create via API permission.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Thing
Tool to create a new Thing. Use when providing a complete JSON payload to add a new record.
New User Created
Triggered when a new user is created in Zendesk.
Delete Thing By ID
Tool to delete a Bubble Thing by its unique ID. Use when you need to remove a specific record via the Bubble Data API.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Thing By ID
Retrieves a single Thing (record) from a Bubble Data Type by its unique ID. This is a read-only operation that fetches complete details of a specific record. The response includes all custom fields defined in the Data Type, plus standard Bubble fields (_id, created_by, created_date, modified_date). Use when you need to: - Fetch details of a specific record you know the ID of - Verify a record exists - Get the latest field values for a Thing Note: Requires the Data API to be enabled in your Bubble app settings and the specific Data Type to be exposed via the API.
Patch Thing By ID
Tool to modify selected fields on a Thing by its unique ID. Use after confirming the Thing exists.
Replace Thing by ID
Tool to replace all editable fields on a Thing by its Unique ID. Use when you need a full overwrite of a Thing's fields and reset omitted fields to default.
Download File
Tool to download a file given its URL. Use when you need to retrieve file content and obtain an s3key for subsequent upload tests.
Create Temp File
Tool to upload bytes as a temporary file to Cloudflare R2 and return an S3 key. Use when you need a short-lived file reference before persisting it in a Thing.
Connect any two apps with Notis in the middle.
Zendesk and Bubble, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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