Extract the exact page evidence behind each ticket
Give your support team the relevant headings, messages, and fields in one report.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Scrape webpage content using CSS selectors
A tool to extract structured content from a webpage by specifying css selectors. the tool navigates to the specified url, waits for the page to load (including parsing and executing javascript), and returns the selected elements in a structured json format.
Why this helps
Agents waste time searching long pages for the small detail a ticket references.
- Returns only the relevant page sections
- Makes ticket review faster
- Creates consistent evidence for escalation
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Browserless once.
- 2Create a new automation and name it for ticket evidence extraction.
- 3Describe which URL and CSS selectors to inspect from each ticket, and ask for structured results.
- 4Pick New Zendesk Ticket as the trigger and choose the report destination.
- 5Run one test with a real ticket.
Questions about this workflow
Who supplies the selectors?
You provide selectors in the instruction, or ask Notis to use stable labels and report if selectors are missing.
What does the result look like?
Browserless returns the selected content in structured data that Notis can summarize.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Browserless. A trigger fires from one place; an action lands in another.
Zendesk triggers
Browserless actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Scrape webpage content using CSS selectors
A tool to extract structured content from a webpage by specifying css selectors. the tool navigates to the specified url, waits for the page to load (including parsing and executing javascript), and returns the selected elements in a structured json format.
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Connect any two apps with Notis in the middle.
Zendesk and Browserless, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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