Close stale browser sessions during ticket triage
Remove abandoned browser work from the path before it confuses the next ticket investigation.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Update Browser Session
Tool to update the status of a specific browser session. use when you need to request session completion before timeout to avoid additional charges.
Why this helps
Old sessions clutter ticket investigations and remain open long after their useful work has ended.
- Reduces stale session clutter
- Makes active investigations easier to identify
- Limits unnecessary session runtime
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Browserbase tool once in Notis.
- 2Create an automation for stale ticket session cleanup.
- 3Tell Notis to identify stale Browserbase sessions related to each new Zendesk ticket, request completion for those sessions, and report the results.
- 4Pick New Zendesk Ticket as the trigger and choose where reports go.
- 5Test with one ticket and known stale session metadata.
Questions about this workflow
How are stale sessions identified?
Define the age or status rule in the prompt, using the session data Browserbase returns.
Will active sessions be closed?
Ask Notis to exclude active work explicitly and review the report criteria before relying on it.
What action ends the session?
The workflow uses Browserbase Update Browser Session to request completion.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Browserbase tool. A trigger fires from one place; an action lands in another.
Zendesk triggers
Browserbase tool actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a new browser context
Tool to create a new browser context. use when you need to obtain upload credentials for a custom user-data-directory in a project.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Retrieve a browser context
Tool to retrieve details of a specific browser context. use when you have a context id and need its metadata.
New User Created
Triggered when a new user is created in Zendesk.
Update Browser Context
Tool to update a specific browser context. use when you need fresh upload url and encryption details for an existing context, after obtaining a valid context id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Browser Session
Tool to create a new browser session. use when you need an isolated browser context before performing any page interactions.
Retrieve a browser session
Tool to retrieve details of a specific browser session. use when you have a session id and need its metadata (status, urls, timestamps).
Retrieve Session Debug URLs
Tool to retrieve live debug urls for a specific session. use when you need to connect to a running session for debugging.
Download Session Artifacts
Tool to download files from a specific session. use after session completion to retrieve all generated artifacts in a zip archive.
Retrieve Session Logs
Tool to retrieve logs of a specific session. use after actions in a session to inspect network events and data exchange.
Connect any two apps with Notis in the middle.
Zendesk and Browserbase tool, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Browserbase tool.