Check whether ticket research is ready
Know the browser investigation state before writing the next customer update or escalation.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Retrieve a browser session
Tool to retrieve details of a specific browser session. use when you have a session id and need its metadata (status, urls, timestamps).
Why this helps
Support drafts replies without knowing whether the underlying browser research is complete or still running.
- Adds a clear readiness check before follow-up
- Reduces premature customer updates
- Improves escalation timing
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Browserbase tool once in Notis.
- 2Create an automation for research readiness checks.
- 3Tell Notis to retrieve the Browserbase session details for each new ticket, assess whether research is ready for follow-up, and explain the evidence.
- 4Pick New Zendesk Ticket as the trigger and choose where run reports go.
- 5Test with one real ticket and a linked session.
Questions about this workflow
What does ready mean?
Define the readiness criteria in your prompt, using the session status and metadata Browserbase returns.
Does it send a Zendesk reply?
No. It reports readiness so your support workflow can decide the next action.
Can it flag missing context?
Yes, ask Notis to call out missing session ids, incomplete status, or unavailable artifacts.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Browserbase tool. A trigger fires from one place; an action lands in another.
Zendesk triggers
Browserbase tool actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a new browser context
Tool to create a new browser context. use when you need to obtain upload credentials for a custom user-data-directory in a project.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Retrieve a browser context
Tool to retrieve details of a specific browser context. use when you have a context id and need its metadata.
New User Created
Triggered when a new user is created in Zendesk.
Update Browser Context
Tool to update a specific browser context. use when you need fresh upload url and encryption details for an existing context, after obtaining a valid context id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Browser Session
Tool to create a new browser session. use when you need an isolated browser context before performing any page interactions.
Retrieve a browser session
Tool to retrieve details of a specific browser session. use when you have a session id and need its metadata (status, urls, timestamps).
Retrieve Session Debug URLs
Tool to retrieve live debug urls for a specific session. use when you need to connect to a running session for debugging.
Download Session Artifacts
Tool to download files from a specific session. use after session completion to retrieve all generated artifacts in a zip archive.
Retrieve Session Logs
Tool to retrieve logs of a specific session. use after actions in a session to inspect network events and data exchange.
Connect any two apps with Notis in the middle.
Zendesk and Browserbase tool, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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