Summarize network evidence for support tickets
Give support the key requests, failures, and data exchanges behind a ticket without a raw log dump.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Retrieve Session Logs
Tool to retrieve logs of a specific session. use after actions in a session to inspect network events and data exchange.
Why this helps
Important evidence is buried in long network logs, making ticket decisions harder under time pressure.
- Condenses raw logs into usable evidence
- Helps engineering reproduce issues
- Creates stronger escalation context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Browserbase tool once in Notis.
- 2Create an automation for ticket network evidence.
- 3Tell Notis to retrieve Browserbase logs for each new ticket investigation and summarize requests, failures, and relevant data exchange for support.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one ticket and a session containing logs.
Questions about this workflow
Can it summarize only relevant requests?
Yes, specify the ticket symptom or investigation question in the automation prompt.
Does it alter the logs?
No. It analyzes the returned logs and produces a report.
Who can receive the report?
Choose the run report destination during automation setup.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Browserbase tool. A trigger fires from one place; an action lands in another.
Zendesk triggers
Browserbase tool actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Retrieve Session Logs
Tool to retrieve logs of a specific session. use after actions in a session to inspect network events and data exchange.
Connect any two apps with Notis in the middle.
Zendesk and Browserbase tool, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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