Start a browser workspace for every new Zendesk ticket
Give each support ticket an isolated browser workspace for research, reproduction, and follow-up.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Browser Session
Tool to create a new browser session. use when you need an isolated browser context before performing any page interactions.
Why this helps
Support agents lose time opening tools and sessions before they can investigate a fresh ticket.
- Starts investigation without manual session setup
- Keeps ticket research isolated
- Reduces context switching for support
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Browserbase tool once in Notis.
- 2Create an automation for new ticket browser research.
- 3Tell Notis to create an isolated Browserbase session for each new Zendesk ticket and prepare it for the investigation described in the ticket.
- 4Pick New Zendesk Ticket as the trigger and choose where run reports go.
- 5Test with one real ticket.
Questions about this workflow
What starts this workflow?
It starts when a new ticket is created in the specified Zendesk view.
Can the session support reproduction steps?
Yes, include the investigation or reproduction outcome in the automation prompt.
Are sessions isolated per ticket?
The workflow asks Browserbase to create a new isolated session for each ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Browserbase tool. A trigger fires from one place; an action lands in another.
Zendesk triggers
Browserbase tool actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a new browser context
Tool to create a new browser context. use when you need to obtain upload credentials for a custom user-data-directory in a project.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Retrieve a browser context
Tool to retrieve details of a specific browser context. use when you have a context id and need its metadata.
New User Created
Triggered when a new user is created in Zendesk.
Update Browser Context
Tool to update a specific browser context. use when you need fresh upload url and encryption details for an existing context, after obtaining a valid context id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Browser Session
Tool to create a new browser session. use when you need an isolated browser context before performing any page interactions.
Retrieve a browser session
Tool to retrieve details of a specific browser session. use when you have a session id and need its metadata (status, urls, timestamps).
Retrieve Session Debug URLs
Tool to retrieve live debug urls for a specific session. use when you need to connect to a running session for debugging.
Download Session Artifacts
Tool to download files from a specific session. use after session completion to retrieve all generated artifacts in a zip archive.
Retrieve Session Logs
Tool to retrieve logs of a specific session. use after actions in a session to inspect network events and data exchange.
Connect any two apps with Notis in the middle.
Zendesk and Browserbase tool, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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