Collect browser evidence for new Zendesk tickets
Bring investigation downloads and screenshots into the support workflow while the ticket context is still fresh.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Download Session Artifacts
Tool to download files from a specific session. use after session completion to retrieve all generated artifacts in a zip archive.
Why this helps
Support evidence remains scattered across completed sessions, making escalations and customer updates slower.
- Collects completed investigation outputs
- Makes escalation evidence easier to review
- Reduces repeated download work
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Browserbase tool once in Notis.
- 2Create an automation for ticket evidence collection.
- 3Tell Notis to download artifacts from the completed Browserbase session for each new Zendesk ticket and summarize what was collected.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one real ticket and a completed session.
Questions about this workflow
When should this run?
Use it when the Browserbase investigation session has completed and artifacts are available.
What does Browserbase return?
It returns a zip archive containing available artifacts from the session.
Can Notis explain the files?
Yes, ask it to summarize filenames and relevant evidence in the run report.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Browserbase tool. A trigger fires from one place; an action lands in another.
Zendesk triggers
Browserbase tool actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a new browser context
Tool to create a new browser context. use when you need to obtain upload credentials for a custom user-data-directory in a project.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Retrieve a browser context
Tool to retrieve details of a specific browser context. use when you have a context id and need its metadata.
New User Created
Triggered when a new user is created in Zendesk.
Update Browser Context
Tool to update a specific browser context. use when you need fresh upload url and encryption details for an existing context, after obtaining a valid context id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Browser Session
Tool to create a new browser session. use when you need an isolated browser context before performing any page interactions.
Retrieve a browser session
Tool to retrieve details of a specific browser session. use when you have a session id and need its metadata (status, urls, timestamps).
Retrieve Session Debug URLs
Tool to retrieve live debug urls for a specific session. use when you need to connect to a running session for debugging.
Download Session Artifacts
Tool to download files from a specific session. use after session completion to retrieve all generated artifacts in a zip archive.
Retrieve Session Logs
Tool to retrieve logs of a specific session. use after actions in a session to inspect network events and data exchange.
Connect any two apps with Notis in the middle.
Zendesk and Browserbase tool, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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