Find the right Browse AI robot for a new ticket
Make robot discovery part of support intake instead of a separate search task.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Robots List
This tool retrieves a list of all robots under your account in browse ai. each robot represents an automated task that can be trained to perform various web operations like opening webpages, logging in, clicking buttons, filling forms, extracting data, and monitoring changes. it is useful for: - getting an overview of all your automated tasks - checking the status of your robots - retrieving robot ids for use with other api endpoints - monitoring when robots were last updated or created
Why this helps
When nobody remembers which robot handles a site, ticket work stalls before research even begins.
- Reduce time spent searching for robots
- Route requests with clearer context
- Create a repeatable intake process
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Browse AI once.
- 2Create an automation that gets the Browse AI robots list for each new ticket.
- 3Tell Notis to compare robot names and descriptions with the ticket request and recommend a fit.
- 4Pick New Zendesk Ticket, choose where reports go, and test with one real request.
Questions about this workflow
Will it run a robot automatically?
This workflow only retrieves and evaluates the robot list. Add a separate Run Robot automation if you want execution.
What if no robot matches?
Notis can report that no suitable robot was found so the request can be handled manually.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Browseai. A trigger fires from one place; an action lands in another.
Zendesk triggers
Browseai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Run Tasks
This action allows users to bulk run up to 50,000 tasks using a specified robot. it provides a post endpoint at /v2/robots/{robotid}/bulk-tasks and supports parameters such as robot id (required), title (required), and input parameters (required). this bulk operation is essential for large-scale data extraction.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Monitor
This tool creates a new monitor for a specific robot in browse ai. it allows you to configure a monitor with a schedule (frequency and interval) for automatic execution, along with optional custom name and input parameters, enabling automated tracking of website changes.
New User Created
Triggered when a new user is created in Zendesk.
Create Webhook
This tool creates a new webhook for a browseai robot. webhooks are used to receive notifications when tasks are completed or data changes are detected. the webhook will be called with the task details when specific events occur. it is useful for: - setting up automated notifications for task completion - receiving real-time updates when changes are detected - integrating browseai with your own systems - automating workflows based on robot task results the webhook can be configured to trigger on different events: - task.completed: when a task is successfully completed - task.failed: when a task fails - changes.detected: when changes are detected during monitoring
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete a specific monitor
This tool allows users to delete a specific monitor from their browse ai account. it uses the delete method and requires a valid monitor id.
Delete a specific task
This tool allows you to delete a specific task in browseai by its task id. it is used for cleaning up completed or failed tasks, managing resources, and maintaining your task list.
Get Robots List
This tool retrieves a list of all robots under your account in browse ai. each robot represents an automated task that can be trained to perform various web operations like opening webpages, logging in, clicking buttons, filling forms, extracting data, and monitoring changes. it is useful for: - getting an overview of all your automated tasks - checking the status of your robots - retrieving robot ids for use with other api endpoints - monitoring when robots were last updated or created
Get Robot Tasks
This tool retrieves all tasks associated with a specific robot in browse ai. it provides a paginated list of tasks with their details including status, input parameters, captured data, screenshots, and lists. it is useful for: - monitoring task execution status - retrieving captured data and screenshots - analyzing task execution history - debugging robot performance
Get Task Details
This tool retrieves detailed information about a specific task in browse ai by its task id. it returns comprehensive details including the task's status, execution results, associated metadata, timestamps, and configuration. it complements existing tools by providing an in-depth view of individual task execution, including metadata and error details if applicable.
Connect any two apps with Notis in the middle.
Zendesk and Browseai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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