Research every new ticket topic automatically
Give your support team fresh web context before they reply.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
SERP Search
Tool to perform serp (search engine results page) searches across different search engines. use when you need to retrieve search results, trending topics, or competitive analysis data.
Why this helps
Agents lose time switching between tickets and search tabs to understand unfamiliar topics.
- Adds current web context to unfamiliar tickets
- Reduces manual searching
- Improves first response quality
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Brightdata once in Notis.
- 2Create an automation named ticket topic research.
- 3Tell Notis to search the web for the main topic in each new ticket and summarize useful findings for the support team.
- 4Pick New Zendesk Ticket as the trigger and choose where run reports should go.
- 5Test with one real ticket.
Questions about this workflow
Does this send a reply to the customer?
No. It creates research for your team to review before responding.
Can it search several queries?
Yes. Tell Notis to generate and run the most useful related queries.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Brightdata. A trigger fires from one place; an action lands in another.
Zendesk triggers
Brightdata actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Trigger Site Crawl
Tool to trigger a site crawl job to extract content across multiple pages or entire domains. use when you need to start a crawl for a given dataset and list of urls.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Browse Available Scrapers
Tool to list all available pre-made scrapers (datasets) from bright data's marketplace. use when you need to browse available data sources for structured scraping.
New User Created
Triggered when a new user is created in Zendesk.
Filter Dataset
Tool to apply custom filter criteria to a marketplace dataset (beta). use after selecting a dataset to generate a filtered snapshot.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Available Cities
Tool to get available static network cities for a given country. use when you need to configure static proxy endpoints after selecting a country.
Get Available Countries
Tool to list available countries and their iso 3166-1 alpha-2 codes. use when you need to configure zones with valid country codes before provisioning proxies.
Download Scraped Data
Tool to retrieve the scraped data from a completed crawl job by snapshot id. use after triggering a crawl or filtering a dataset to download the collected data.
Check Crawl Status
Tool to check the processing status of a crawl job using snapshot id. call before attempting to download results to ensure data collection is complete.
List Unlocker Zones
Tool to list your configured web unlocker zones and proxy endpoints. use to view available zones for web scraping and bot protection bypass.
Connect any two apps with Notis in the middle.
Zendesk and Brightdata, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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