Crawl ticket reference pages automatically
Collect the relevant documentation pages before support starts digging.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Trigger Site Crawl
Tool to trigger a site crawl job to extract content across multiple pages or entire domains. use when you need to start a crawl for a given dataset and list of urls.
Why this helps
Agents open reference sites one page at a time while trying to understand a customer issue.
- Collects related pages across a domain
- Speeds documentation review
- Creates a consistent investigation starting point
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Brightdata once in Notis.
- 2Create an automation named ticket reference crawl.
- 3Tell Notis to extract reference URLs from each new ticket and trigger a crawl for the relevant pages or domain.
- 4Pick New Zendesk Ticket as the trigger and choose where run reports go.
- 5Test with one ticket containing documentation links.
Questions about this workflow
Does the crawl run for every URL?
Tell Notis to crawl only relevant documentation or product links.
What happens after the crawl starts?
The automation can report the snapshot identifier and next review step.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Brightdata. A trigger fires from one place; an action lands in another.
Zendesk triggers
Brightdata actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Trigger Site Crawl
Tool to trigger a site crawl job to extract content across multiple pages or entire domains. use when you need to start a crawl for a given dataset and list of urls.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Browse Available Scrapers
Tool to list all available pre-made scrapers (datasets) from bright data's marketplace. use when you need to browse available data sources for structured scraping.
New User Created
Triggered when a new user is created in Zendesk.
Filter Dataset
Tool to apply custom filter criteria to a marketplace dataset (beta). use after selecting a dataset to generate a filtered snapshot.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Available Cities
Tool to get available static network cities for a given country. use when you need to configure static proxy endpoints after selecting a country.
Get Available Countries
Tool to list available countries and their iso 3166-1 alpha-2 codes. use when you need to configure zones with valid country codes before provisioning proxies.
Download Scraped Data
Tool to retrieve the scraped data from a completed crawl job by snapshot id. use after triggering a crawl or filtering a dataset to download the collected data.
Check Crawl Status
Tool to check the processing status of a crawl job using snapshot id. call before attempting to download results to ensure data collection is complete.
List Unlocker Zones
Tool to list your configured web unlocker zones and proxy endpoints. use to view available zones for web scraping and bot protection bypass.
Connect any two apps with Notis in the middle.
Zendesk and Brightdata, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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