Check new Zendesk users against Brevo contacts
Know whether a new support user is already in your marketing database before anyone follows up.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Find Contact
This tool checks if a contact exists in brevo. it searches for a contact using either an email address or mobile number, with the email being prioritized if both are provided.
Why this helps
New support users can be added to outreach twice when teams cannot quickly check existing records.
- Reduce duplicate contact research
- Give the team a clear contact match result
- Keep support and marketing work in one flow
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Brevo once in the Notis portal.
- 2Create an automation and name it for new Zendesk user checks.
- 3Describe that Notis should search Brevo for the new user's email and report whether a match exists.
- 4Pick the Zendesk New User Created trigger.
- 5Choose a report channel, then test with one real new user.
Questions about this workflow
Does this create a Brevo contact?
No. It only checks whether the contact exists.
What identifier is used?
Notis can use the new Zendesk user's email address when available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Brevo. A trigger fires from one place; an action lands in another.
Zendesk triggers
Brevo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a company
This tool allows you to create a new company in your brevo account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create or Update Email Template
This tool creates a new email template or updates an existing one in brevo. if a 'templateid' is provided, it performs an update; otherwise, it creates a new template.
New User Created
Triggered when a new user is created in Zendesk.
Create SMS Campaign
This tool allows you to create a new sms campaign in brevo. you can specify the campaign name, sender, content, recipients (by providing list ids, exclusion list ids, or segment ids), and optionally schedule the campaign for a specific time. you can also enable unicode characters, add an organization prefix, and include unsubscribe instructions.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete a company
Deletes a company from brevo using its unique identifier.
Delete Contact
Deletes a contact from brevo using its unique identifier.
Delete Email Template
This tool deletes an inactive email template from brevo. you need to provide the 'templateid' of the email template you want to delete. only inactive templates can be deleted.
Delete SMS Campaign
This tool deletes an existing sms campaign.
Find Contact
This tool checks if a contact exists in brevo. it searches for a contact using either an email address or mobile number, with the email being prioritized if both are provided.
Connect any two apps with Notis in the middle.
Zendesk and Brevo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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