Check Brevo account status before escalation
Know the account constraints before routing a ticket to marketing operations.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Account Information
This tool retrieves information about the brevo account, including account holder's email, first name, last name, company name, and address, as well as details about the current plan such as type, credits, start date, and end date.
Why this helps
Escalations lose time when nobody has confirmed account plan, credits, or account ownership details.
- Add account context to escalations
- Avoid preventable plan related delays
- Standardize operational checks
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Brevo once in the Notis portal.
- 2Create an automation for account status checks.
- 3Tell Notis to retrieve Brevo account information and summarize only details relevant to the new ticket escalation.
- 4Pick the New Zendesk Ticket trigger.
- 5Choose a report channel and test with one real escalation ticket.
Questions about this workflow
Does this expose private credentials?
No. It retrieves account information available through Brevo's account endpoint.
Can I limit the report fields?
Yes. State which account details the escalation needs.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Brevo. A trigger fires from one place; an action lands in another.
Zendesk triggers
Brevo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a company
This tool allows you to create a new company in your brevo account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create or Update Email Template
This tool creates a new email template or updates an existing one in brevo. if a 'templateid' is provided, it performs an update; otherwise, it creates a new template.
New User Created
Triggered when a new user is created in Zendesk.
Create SMS Campaign
This tool allows you to create a new sms campaign in brevo. you can specify the campaign name, sender, content, recipients (by providing list ids, exclusion list ids, or segment ids), and optionally schedule the campaign for a specific time. you can also enable unicode characters, add an organization prefix, and include unsubscribe instructions.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete a company
Deletes a company from brevo using its unique identifier.
Delete Contact
Deletes a contact from brevo using its unique identifier.
Delete Email Template
This tool deletes an inactive email template from brevo. you need to provide the 'templateid' of the email template you want to delete. only inactive templates can be deleted.
Delete SMS Campaign
This tool deletes an existing sms campaign.
Find Contact
This tool checks if a contact exists in brevo. it searches for a contact using either an email address or mobile number, with the email being prioritized if both are provided.
Connect any two apps with Notis in the middle.
Zendesk and Brevo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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