Audit Brevo templates for new Zendesk users
Find the right approved message before support follow-up turns into a scramble.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Get all email templates
This tool retrieves a list of all email templates created in your brevo account. it corresponds to the get /v3/smtp/templates endpoint as per the brevo api documentation, with optional parameters for filtering (templatestatus), pagination (limit, offset), and sorting (asc/desc).
Why this helps
Teams waste time searching template libraries after a new user needs a response or onboarding message.
- Surface approved templates faster
- Reduce inconsistent messaging
- Shorten follow-up preparation
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Brevo once in the Notis portal.
- 2Create an automation for template audits.
- 3Tell Notis to list Brevo templates and recommend matches for the new user's context, without sending anything.
- 4Pick the Zendesk New User Created trigger.
- 5Choose a report channel and test with one real user.
Questions about this workflow
Does this send an email?
No. It only reviews templates and reports recommendations.
What context can guide the recommendation?
Include the user type, signup reason, or support context in your instruction if available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Brevo. A trigger fires from one place; an action lands in another.
Zendesk triggers
Brevo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a company
This tool allows you to create a new company in your brevo account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create or Update Email Template
This tool creates a new email template or updates an existing one in brevo. if a 'templateid' is provided, it performs an update; otherwise, it creates a new template.
New User Created
Triggered when a new user is created in Zendesk.
Create SMS Campaign
This tool allows you to create a new sms campaign in brevo. you can specify the campaign name, sender, content, recipients (by providing list ids, exclusion list ids, or segment ids), and optionally schedule the campaign for a specific time. you can also enable unicode characters, add an organization prefix, and include unsubscribe instructions.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete a company
Deletes a company from brevo using its unique identifier.
Delete Contact
Deletes a contact from brevo using its unique identifier.
Delete Email Template
This tool deletes an inactive email template from brevo. you need to provide the 'templateid' of the email template you want to delete. only inactive templates can be deleted.
Delete SMS Campaign
This tool deletes an existing sms campaign.
Find Contact
This tool checks if a contact exists in brevo. it searches for a contact using either an email address or mobile number, with the email being prioritized if both are provided.
Connect any two apps with Notis in the middle.
Zendesk and Brevo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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