Turn New Zendesk Tickets into Breeze Cards
Move customer requests into the team workflow before they get buried in the inbox.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Card
Tool to create a new card in a project. use after confirming the project id. creates a task with details like name, due date, and assignees.
Why this helps
Important tickets stay in Zendesk while delivery work lives somewhere else.
- Prevent ticket handoff gaps
- Create consistent task context
- Keep delivery work visible
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Breeze once in the Notis portal.
- 2Create an automation for ticket-to-card handoff.
- 3Tell Notis which Breeze project ID to use and how to summarize each ticket.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one real ticket.
Questions about this workflow
Can the card include the ticket link?
Yes, ask Notis to include the available Zendesk ticket reference or link.
How is the due date chosen?
Provide a due date rule or tell Notis to omit it when no rule applies.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Breeze. A trigger fires from one place; an action lands in another.
Zendesk triggers
Breeze actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Project People
Tool to add people to a project. use when you have a valid project id and one or more email addresses to invite them.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Archive Project
Tool to archive a specific project. use when you need to hide a completed or inactive project from active views after confirming its details.
New User Created
Triggered when a new user is created in Zendesk.
Create Card
Tool to create a new card in a project. use after confirming the project id. creates a task with details like name, due date, and assignees.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
CREATE_LIST
Tool to create a new list (stage) in a breeze project. use when you've selected a project and need to add a new stage. example: "create a new todo list for project 42."
Create Project
Tool to create a new project in breeze. use when you have the project name and want to initialize it via the api.
Create Workspace
Tool to create a new workspace. use after deciding on the workspace name.
Delete Card
Tool to delete a specific card (task) by its id. use when you need to remove a task permanently; deletions cannot be undone.
Delete Project
Tool to delete a specific project by id. use when you need to remove a project after confirming its id.
Connect any two apps with Notis in the middle.
Zendesk and Breeze, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Breeze.