Identify Breeze Project Owners for New Zendesk Tickets
Route customer issues to people already responsible for the relevant project.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Project People
Tool to get all users in a project. use when you have a valid project id and need to list its users.
Why this helps
Support teams lose time asking who owns a product area or delivery stream.
- Shorten escalation time
- Use current ownership data
- Make handoffs clearer
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Breeze once in the Notis portal.
- 2Create an automation for owner lookup.
- 3Tell Notis which Breeze project ID to inspect and how to choose likely owners.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one real ticket.
Questions about this workflow
Can this assign the ticket directly?
It reports Breeze project people; any Zendesk assignment must be handled by a separate workflow.
What should determine the likely owner?
Provide product, team, or role matching guidance in the instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Breeze. A trigger fires from one place; an action lands in another.
Zendesk triggers
Breeze actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Project People
Tool to add people to a project. use when you have a valid project id and one or more email addresses to invite them.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Archive Project
Tool to archive a specific project. use when you need to hide a completed or inactive project from active views after confirming its details.
New User Created
Triggered when a new user is created in Zendesk.
Create Card
Tool to create a new card in a project. use after confirming the project id. creates a task with details like name, due date, and assignees.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
CREATE_LIST
Tool to create a new list (stage) in a breeze project. use when you've selected a project and need to add a new stage. example: "create a new todo list for project 42."
Create Project
Tool to create a new project in breeze. use when you have the project name and want to initialize it via the api.
Create Workspace
Tool to create a new workspace. use after deciding on the workspace name.
Delete Card
Tool to delete a specific card (task) by its id. use when you need to remove a task permanently; deletions cannot be undone.
Delete Project
Tool to delete a specific project by id. use when you need to remove a project after confirming its id.
Connect any two apps with Notis in the middle.
Zendesk and Breeze, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Breeze.