Update training records from Zendesk
Capture completion notes, dates, and outcomes without another admin pass.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Update employee training course
Tool to update an existing employee training course record in BreatheHR. Use when you need to modify training details such as status, dates, notes, outcome, or other training attributes.
Why this helps
Training updates are often noted in tickets but never reach the employee profile.
- Improves training visibility
- Reduces forgotten updates
- Keeps course history complete
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Breathe HR in Notis.
- 2Create an automation that identifies the employee course and applies the verified training changes from each ticket.
- 3Select New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one training update.
Questions about this workflow
Which training details can change?
Ask Notis to update supported details such as status, dates, notes, or outcome.
Can it create a course if none exists?
This workflow updates an existing course; ask Notis to report when no match is found.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Breathe HR. A trigger fires from one place; an action lands in another.
Zendesk triggers
Breathe HR actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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New User Created
Triggered when a new user is created in Zendesk.
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New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Delete Employee Expense
Tool to delete an employee expense by ID. Use when you need to remove an expense record from the system.
Delete Employee Training Course
Tool to delete an employee training course record by its ID. Use when you need to remove a training record from an employee's profile.
Connect any two apps with Notis in the middle.
Zendesk and Breathe HR, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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