Log sickness records from Zendesk tickets
Record sickness notifications promptly while the details are fresh.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Employee Sickness
Tool to create a sickness record for an employee in BreatheHR. Use when you need to log an employee's sick leave with details like type, dates, and status.
Why this helps
Sickness reports can remain in ticket queues and miss HR recording deadlines.
- Improves absence tracking
- Reduces manual entry
- Flags incomplete dates or status
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Breathe HR in Notis.
- 2Create an automation that validates the employee, sickness type, dates, and status before creating the record.
- 3Select New Zendesk Ticket as the trigger.
- 4Choose where reports go and test with one absence ticket.
Questions about this workflow
Can it handle an open ended absence?
Yes. Tell Notis to create the record with the available dates and report what remains unknown.
Does it notify the employee?
No. It creates the HR record and reports the result.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Breathe HR. A trigger fires from one place; an action lands in another.
Zendesk triggers
Breathe HR actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Approve Leave Request
Tool to approve a leave request in BreatheHR. Use when an authorized user needs to approve a pending leave request.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Employee
Tool to create a new employee in BreatheHR. Use when you need to add a new employee record with their personal information, contact details, and employment information. Required fields are first_name, last_name, email, and company_join_date.
New User Created
Triggered when a new user is created in Zendesk.
Create Employee Change Request
Tool to create a change request for an employee field. Use when you need to update employee information such as job title, department, or salary.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Employee Expense
Tool to create an employee expense record in BreatheHR. Use when an employee needs to submit a new expense claim for reimbursement or record a company-paid expense.
Create Employee Expense Claim
Tool to create a new expense claim for an employee. Use when you need to submit expenses for reimbursement by grouping one or more unclaimed expense records into a claim.
Create Employee Sickness
Tool to create a sickness record for an employee in BreatheHR. Use when you need to log an employee's sick leave with details like type, dates, and status.
Delete Employee Expense
Tool to delete an employee expense by ID. Use when you need to remove an expense record from the system.
Delete Employee Training Course
Tool to delete an employee training course record by its ID. Use when you need to remove a training record from an employee's profile.
Connect any two apps with Notis in the middle.
Zendesk and Breathe HR, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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