Retrieve employee absence history from Zendesk
Give authorized case handlers the relevant absence record list immediately.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Employee Absences
Tool to list absences for a specific employee from BreatheHR. Use when you need to retrieve absence records for an employee with optional filtering and pagination.
Why this helps
Absence history checks interrupt work when employee identification and HR lookup are manual.
- Speeds up case review
- Reduces repeated searches
- Supports consistent decisions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Breathe HR in Notis.
- 2Create an automation instructing Notis to match the employee in each ticket and list their Breathe HR absences with the requested filters.
- 3Select New Zendesk Ticket as the trigger.
- 4Choose a report destination and test with one real ticket.
Questions about this workflow
Can it limit the history window?
Yes. State the date range or type of absence to include in the instruction.
What if the ticket names more than one employee?
Notis can return separate results and flag any ambiguous identity.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Breathe HR. A trigger fires from one place; an action lands in another.
Zendesk triggers
Breathe HR actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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New User Created
Triggered when a new user is created in Zendesk.
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New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Connect any two apps with Notis in the middle.
Zendesk and Breathe HR, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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