Add brand context to every new Zendesk ticket
Help agents recognize the customer behind the ticket before they start solving it.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Brand Information
This tool retrieves comprehensive brand information including logos, colors, fonts, and company details for any brand using their domain name, brand id, isin, or stock ticker symbol. it provides access to a brand's complete visual identity and company information.
Why this helps
Ticket queues hide the brand story, forcing agents to research the requester and company manually.
- Shorten ticket triage
- Improve customer recognition
- Give agents a consistent company snapshot
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Brandfetch in Notis once.
- 2Create an automation for ticket brand context.
- 3Tell Notis to retrieve complete brand information for the ticket requester's company.
- 4Choose New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one real ticket.
Questions about this workflow
Where does the result go?
Notis sends the result to the report channel selected for the automation.
What if the ticket has no company data?
Notis can report the missing identifier so the team can provide a domain or brand id.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Brandfetch. A trigger fires from one place; an action lands in another.
Zendesk triggers
Brandfetch actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Brand Information
This tool retrieves comprehensive brand information including logos, colors, fonts, and company details for any brand using their domain name, brand id, isin, or stock ticker symbol. it provides access to a brand's complete visual identity and company information.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Company Information
This action retrieves detailed company information for a given brand identifier. while the brandfetch get brand info tool provides general brand information, this tool specifically focuses on extracting and returning the company-related firmographic data from the response.
New User Created
Triggered when a new user is created in Zendesk.
Get Brand Logo
This tool fetches the latest logo for any brand using brandfetch's brand api. it provides access to high-quality, up-to-date logos with customizable dimensions. the tool supports different logo types (icon, logo, symbol) and themes (light, dark).
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Transaction Info
This tool converts payment transaction labels into detailed merchant brand information. it takes a transaction label (like what you see on your credit card statement) and returns comprehensive brand data (including logos, colors, fonts, and company information). it is useful for identifying merchants and enriching transaction data with detailed brand information.
Identify Merchant from Transaction
This tool identifies merchant brands from raw transaction data in a single call. it processes unstructured payment text (e.g., credit card transaction descriptions), maps it to a domain, and returns comprehensive brand details including name, logo, domain, and industry information.
Search Brands
This tool allows searching for brands by name and returns matching brand information. it enables searching and matching brand names to their corresponding urls and icons, providing rich autocomplete experiences.
Connect any two apps with Notis in the middle.
Zendesk and Brandfetch, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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