Check Boxhero stock when a Zendesk ticket arrives
Answer availability questions with current inventory context.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Items
Tool to list items. Use when fetching products with optional location filters and pagination.
Why this helps
Stock questions create back-and-forth because support lacks a quick view of current quantities.
- Faster availability answers
- Less escalation to operations
- Current inventory context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Boxhero once in the Notis portal.
- 2Create an automation named for ticket stock checks.
- 3In one instruction, ask Notis to identify the product in each new ticket, list matching Boxhero items, and summarize available quantities.
- 4Pick the Zendesk New Ticket trigger.
- 5Choose the report destination and test with one availability question.
Questions about this workflow
Can this search by product name?
Yes, Notis can use the product wording in the ticket to request a matching Boxhero item list.
Does it change inventory?
No. This workflow only retrieves and summarizes Boxhero item data.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Boxhero. A trigger fires from one place; an action lands in another.
Zendesk triggers
Boxhero actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Item
Tool to delete a specific item (barcode) by its ID. Use when you need to remove an item from the inventory.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
BoxHero - Delete Location
Tool to delete a specific warehouse location by its ID. Use when you need to remove a location from the system.
New User Created
Triggered when a new user is created in Zendesk.
Get Item
Tool to retrieve a specific item (barcode) by ID. Use when you need detailed information about a single item including its attributes, pricing, and inventory quantities.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Item Attribute
Tool to retrieve a specific item attribute by ID. Use when you need to get detailed information about an item attribute specification.
Get Location
Tool to retrieve a specific location by ID. Use when you need detailed information about a particular warehouse location including its name, quantity, and notes.
Get Member
Tool to retrieve a specific team member by ID. Use when you need to get details about a particular member.
Get Linked Team Info
Tool to get information about the linked team and its mode. Use when you need to retrieve the currently linked team details.
BoxHero - List Basic Transactions
Tool to list basic inventory transactions. Use when you need a high-level overview of in/out/move transactions.
Connect any two apps with Notis in the middle.
Zendesk and Boxhero, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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