Look up Boxhero items from new Zendesk tickets
Give support the product facts they need without switching tabs.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Item
Tool to retrieve a specific item (barcode) by ID. Use when you need detailed information about a single item including its attributes, pricing, and inventory quantities.
Why this helps
Support agents lose time searching inventory systems while customers wait for a precise answer.
- Shorter support research time
- Consistent product information
- Fewer manual inventory searches
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Boxhero in the Notis portal.
- 2Create a new automation and name it for ticket item lookups.
- 3Tell Notis to find the barcode or product code in each new ticket, retrieve the matching Boxhero item, and summarize the result.
- 4Choose the Zendesk New Ticket trigger.
- 5Select a report channel, then test with one real ticket containing a known barcode.
Questions about this workflow
What if the ticket has no barcode?
Notis can report that no lookup key was found so the agent can request more information.
What information can Boxhero provide?
The item lookup can return available item details such as attributes, pricing, and inventory quantities.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Boxhero. A trigger fires from one place; an action lands in another.
Zendesk triggers
Boxhero actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Item
Tool to delete a specific item (barcode) by its ID. Use when you need to remove an item from the inventory.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
BoxHero - Delete Location
Tool to delete a specific warehouse location by its ID. Use when you need to remove a location from the system.
New User Created
Triggered when a new user is created in Zendesk.
Get Item
Tool to retrieve a specific item (barcode) by ID. Use when you need detailed information about a single item including its attributes, pricing, and inventory quantities.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Item Attribute
Tool to retrieve a specific item attribute by ID. Use when you need to get detailed information about an item attribute specification.
Get Location
Tool to retrieve a specific location by ID. Use when you need detailed information about a particular warehouse location including its name, quantity, and notes.
Get Member
Tool to retrieve a specific team member by ID. Use when you need to get details about a particular member.
Get Linked Team Info
Tool to get information about the linked team and its mode. Use when you need to retrieve the currently linked team details.
BoxHero - List Basic Transactions
Tool to list basic inventory transactions. Use when you need a high-level overview of in/out/move transactions.
Connect any two apps with Notis in the middle.
Zendesk and Boxhero, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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