Verify Boxhero partners from Zendesk tickets
Know which supplier or customer a ticket refers to before taking action.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
BoxHero - List Partners
Tool to list partners (suppliers and customers). Use when retrieving partner information with optional type filtering and pagination.
Why this helps
Partner names in tickets can be incomplete or inconsistent, causing avoidable routing and lookup work.
- More reliable partner identification
- Fewer routing mistakes
- Quicker ticket context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Boxhero in the Notis portal.
- 2Create an automation for partner verification.
- 3Tell Notis to extract supplier or customer names from each new ticket, retrieve matching Boxhero partners, and summarize the result.
- 4Choose the Zendesk New Ticket trigger.
- 5Select a report channel and test with one partner-related ticket.
Questions about this workflow
Can it distinguish suppliers from customers?
Notis can use the partner type returned by Boxhero when that information is available.
What happens when there is no match?
The report can identify the missing match for manual follow-up.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Boxhero. A trigger fires from one place; an action lands in another.
Zendesk triggers
Boxhero actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Item
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
BoxHero - Delete Location
Tool to delete a specific warehouse location by its ID. Use when you need to remove a location from the system.
New User Created
Triggered when a new user is created in Zendesk.
Get Item
Tool to retrieve a specific item (barcode) by ID. Use when you need detailed information about a single item including its attributes, pricing, and inventory quantities.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Item Attribute
Tool to retrieve a specific item attribute by ID. Use when you need to get detailed information about an item attribute specification.
Get Location
Tool to retrieve a specific location by ID. Use when you need detailed information about a particular warehouse location including its name, quantity, and notes.
Get Member
Tool to retrieve a specific team member by ID. Use when you need to get details about a particular member.
Get Linked Team Info
Tool to get information about the linked team and its mode. Use when you need to retrieve the currently linked team details.
BoxHero - List Basic Transactions
Tool to list basic inventory transactions. Use when you need a high-level overview of in/out/move transactions.
Connect any two apps with Notis in the middle.
Zendesk and Boxhero, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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