Tag new customer folders in Box
Make customer workspaces easier to search and route from the start.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Create metadata instance on folder
Applies an instance of a metadata template to a folder. in most cases only values that are present in the metadata template will be accepted, except for the `global.properties` template which accepts any key-value pair. to display the metadata template in the box web app the enterprise needs to be configured to enable **cascading folder level metadata** for the user in the admin console.
Why this helps
New customer folders are hard to filter because their account context is missing.
- Improves workspace discovery
- Standardizes account labels
- Supports cleaner handoffs
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Box in Notis once.
- 2Create an automation named Customer folder metadata.
- 3Tell Notis to apply the specified Box metadata template and values to the new customer's folder.
- 4Pick New User Created as the trigger and choose a report channel.
- 5Test with one real user.
Questions about this workflow
Can the metadata include the Zendesk user ID?
Yes, when that value is available in the event.
Does this create the folder too?
No. It applies metadata to an existing Box folder.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Box. A trigger fires from one place; an action lands in another.
Zendesk triggers
Box actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add classification to file
Adds a classification to a file by specifying the label of the classification to add. this api can also be called by including the enterprise id in the url explicitly, for example `/files/:id//enterprise 12345/securityclassification-6vmvochwuwo`.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add classification to folder
Adds a classification to a folder by specifying the label of the classification to add. this api can also be called by including the enterprise id in the url explicitly, for example `/folders/:id/enterprise 12345/securityclassification-6vmvochwuwo`.
New User Created
Triggered when a new user is created in Zendesk.
Add domain to list of allowed collaboration domains
Creates a new entry in the list of allowed domains to allow collaboration for.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Add initial classifications
When an enterprise does not yet have any classifications, this api call initializes the classification template with an initial set of classifications. if an enterprise already has a classification, the template will already exist and instead an api call should be made to add additional classifications.
Add or update user avatar
Adds or updates a user avatar.
Add shared link to file
Adds a shared link to a file.
Add shared link to folder
Adds a shared link to a folder.
Add shared link to web link
Adds a shared link to a web link.
Connect any two apps with Notis in the middle.
Zendesk and Box, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Box.