Turn support tickets into assigned Box tasks
Make ownership clear when a ticket depends on document work.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Assign task
Assigns a task to a user. a task can be assigned to more than one user by creating multiple assignments.
Why this helps
Tickets that need file updates can sit idle because no one owns the next step.
- Creates explicit ownership
- Keeps document work tied to the ticket
- Reduces missed follow-ups
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Box in Notis once.
- 2Create an automation named Ticket to Box task.
- 3Tell Notis to assign the relevant Box task to the teammate responsible for the ticket and include the ticket link.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one real ticket.
Questions about this workflow
Can one task be assigned to multiple people?
Yes. Ask Notis to create assignments for each named Box user.
What if the task does not exist yet?
Create the Box task first or use a separate task-creation workflow.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Box. A trigger fires from one place; an action lands in another.
Zendesk triggers
Box actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add classification to file
Adds a classification to a file by specifying the label of the classification to add. this api can also be called by including the enterprise id in the url explicitly, for example `/files/:id//enterprise 12345/securityclassification-6vmvochwuwo`.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add classification to folder
Adds a classification to a folder by specifying the label of the classification to add. this api can also be called by including the enterprise id in the url explicitly, for example `/folders/:id/enterprise 12345/securityclassification-6vmvochwuwo`.
New User Created
Triggered when a new user is created in Zendesk.
Add domain to list of allowed collaboration domains
Creates a new entry in the list of allowed domains to allow collaboration for.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Add initial classifications
When an enterprise does not yet have any classifications, this api call initializes the classification template with an initial set of classifications. if an enterprise already has a classification, the template will already exist and instead an api call should be made to add additional classifications.
Add or update user avatar
Adds or updates a user avatar.
Add shared link to file
Adds a shared link to a file.
Add shared link to folder
Adds a shared link to a folder.
Add shared link to web link
Adds a shared link to a web link.
Connect any two apps with Notis in the middle.
Zendesk and Box, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Box.